Terms of service

Welcome to CHYANMOO.com.

This website is operated by HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED under the brand CHYANMOO.

Throughout the website, the terms "we", "us", and "our" refer to CHYANMOO and HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED.

By visiting our website and/or purchasing products from us, you agree to these Terms of Service.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you represent that you have reached the legal age required to enter into transactions in your jurisdiction or that you are using the website with appropriate authorization.

You may not use our website or products for any unlawful or unauthorized purpose.

You may not violate applicable laws while using our services.

2. Product Information

We make reasonable efforts to provide accurate:

  • Product descriptions
  • Dimensions
  • Specifications
  • Colors
  • Images
  • Pricing
  • Availability information

Because screen displays and lighting conditions vary, actual product colors may differ slightly from images shown online.

Product dimensions may also have reasonable manufacturing tolerances where applicable.

3. Pricing

Prices are displayed on the website and may change from time to time.

Applicable discounts, promotions, and promotional codes are subject to their stated conditions.

The price shown during checkout will be the applicable purchase price unless an obvious technical or pricing error has occurred.

4. Product Availability

Product availability may change without notice.

Adding an item to your shopping cart does not guarantee inventory availability until your order has been successfully placed and accepted.

If a product becomes unavailable after an order is submitted, we may contact you regarding available options, including cancellation or refund where appropriate.

5. Orders

We reserve the right to accept, refuse, limit, or cancel an order where reasonably necessary, including in cases involving:

  • Suspected fraud
  • Payment authorization problems
  • Pricing errors
  • Inventory errors
  • Delivery restrictions
  • Incorrect customer information
  • Unusual order activity

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded.

6. Billing and Account Information

You agree to provide accurate, current, and complete information when placing an order.

This includes:

  • Customer name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information

You are responsible for ensuring that the information provided is accurate so we can process your order and contact you if necessary.

7. Payment

Available payment methods are shown during checkout.

Payments are processed through authorized payment service providers.

Your order may be subject to payment authorization and fraud screening.

Please refer to our Payment Methods information for details regarding available payment options.

8. Shipping and Delivery

Shipping availability, processing times, delivery estimates, shipping fees, and applicable restrictions are described in our Shipping Policy.

Processing times and estimated transit times vary by product and destination. Please refer to our Shipping Policy and the applicable product page for current delivery information.

Delivery estimates are not guaranteed and may be affected by:

  • Carrier delays
  • Weather
  • Inventory availability
  • Destination
  • Holidays
  • Incorrect shipping information
  • Other circumstances outside our reasonable control

9. Returns and Refunds

Returns, exchanges, refund eligibility, return shipping responsibilities, and refund processing times are governed by our Return & Refund Policy.

Customers should review the Return & Refund Policy before initiating a return.

10. Intellectual Property

Unless otherwise stated, website content including:

  • Text
  • Graphics
  • Product images
  • Logos
  • Page designs
  • Product descriptions
  • Branding

is owned by or licensed for use by CHYANMOO and may not be copied, reproduced, distributed, or commercially used without authorization.

Third-party trademarks remain the property of their respective owners.

11. Third-Party Platforms and Links

CHYANMOO products may also be available through third-party e-commerce platforms such as Amazon, Wayfair, and Walmart.

Purchases made through third-party marketplaces may be governed by the applicable marketplace's own terms, policies, payment rules, shipping procedures, and return policies.

Our website may contain links to third-party websites. We are not responsible for independent third-party websites or their content.

12. Prohibited Uses

You may not use this website:

  • For unlawful purposes
  • To submit false or misleading information
  • To infringe intellectual property rights
  • To distribute malicious software
  • To interfere with website security
  • To attempt unauthorized access to our systems
  • To engage in fraudulent transactions
  • To misuse website content

13. Disclaimer

We make reasonable efforts to maintain accurate and reliable website information.

However, temporary errors, technical interruptions, inventory changes, or third-party service interruptions may occur.

Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer protection laws.

14. Limitation of Liability

To the extent permitted by applicable law, CHYANMOO and HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED will not be responsible for indirect, incidental, or consequential losses arising from use of the website or products where such liability may lawfully be limited.

This section does not limit any mandatory consumer rights that apply in your jurisdiction.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

Privacy Policy:

https://www.chyanmoo.com/policies/privacy-policy

16. Shipping Policy

Shipping information is available at:

https://www.chyanmoo.com/policies/shipping-policy

17. Return & Refund Policy

Return and refund information is available at:

https://www.chyanmoo.com/policies/refund-policy

18. Changes to These Terms

We may update or revise these Terms of Service from time to time.

The latest version will be published on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that may apply to customers in their place of residence.

20. Contact Information

Questions regarding these Terms of Service may be sent to:

Brand: CHYANMOO
Company Name: HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED
Registered Address: 610 Nathan Rd Rooms 1318-19, 13/F, Hollywood Plaza,
Mong Kok, Kowloon, Hong Kong
Email: support@chyanmoo.com
Phone: +1 (803) 599-6933