Refund policy
At CHYANMOO, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Please review the following Return & Refund Policy before requesting a return.
1. 30-Day Return Window
We accept eligible return requests within 30 days from the date your order is delivered.
To qualify for a return, your request must be submitted within the 30-day return period.
Returns requested after 30 days from delivery may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received
- Include all original parts, accessories, hardware, and components
- Be returned in the original packaging whenever reasonably possible
- Include proof of purchase or a valid CHYANMOO order number
Items showing significant signs of use, damage caused after delivery, missing parts, or improper handling may not qualify for a full refund.
3. How to Request a Return
Before sending any item back, please contact our customer service team.
Email: support@chyanmoo.com
Phone: +1 (803) 599-6933
Please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos of the product and packaging when the item is damaged, defective, incorrect, or otherwise has a product-related issue
Our customer service team will review your request and provide return instructions.
Please do not ship a return before contacting us and receiving return authorization. Unauthorized returns may delay the processing of your return or refund.
4. U.S. Return Address
Approved returns should be sent to our designated U.S. return location:
CHYANMOO Return Center
22712 Commerce Center Ct
Sterling, VA 20166
United States
Please make sure your return has been approved by our customer service team before shipping the item to this address.
Do not automatically return the product to the sender address shown on the original shipping label unless our customer service team specifically instructs you to do so.
5. Return Shipping Costs
Damaged, Defective, Incorrect, or Seller-Error Returns
If the return is caused by an error on our part, including situations where:
- The item arrives damaged
- The item is defective
- You receive the wrong item
- The product received materially differs from your order
CHYANMOO will be responsible for the applicable return shipping cost.
Please contact our customer service team before arranging the return so we can provide appropriate instructions.
Customer Preference Returns
If the return is due to a customer preference, including:
- Changed your mind
- Ordered the wrong size
- Ordered the wrong color
- No longer need the item
- The product does not match your personal preference
the customer is responsible for the return shipping cost.
Original shipping charges, if any, are non-refundable unless the return resulted from an error by CHYANMOO.
6. Restocking Fees
CHYANMOO does not charge a restocking fee for eligible returns.
Customers may still be responsible for return shipping costs when the return is based on personal preference rather than a product defect or an error by CHYANMOO.
7. Return Packaging
Furniture products can be large and heavy, so please package returned items carefully to help prevent damage during return transportation.
Whenever possible, use the original packaging and include all:
- Hardware
- Accessories
- Parts
- Manuals
- Components included with the original order
We recommend using a trackable shipping service for customer-arranged returns.
Please keep your shipping receipt and tracking information until your return and refund have been completed.
8. Return Inspection
Once your returned item arrives at our return location, it will be inspected.
We will check the product to confirm that it meets the return eligibility requirements.
After the inspection is completed, we will notify you regarding the status of your refund.
9. Refunds
If your return is approved after inspection, the refund will be issued to your original payment method.
Please allow up to 10 business days after the approved return has been processed for the refund to appear.
The exact time required for the refund to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
If more than 10 business days have passed after we confirm your refund and you still have not received it, please contact us at:
10. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please include your order number and clear photos showing the issue so our customer service team can review the situation and provide an appropriate solution.
Depending on the circumstances, available solutions may include replacement parts, a replacement product, return arrangements, or a refund.
11. Exchanges
If you would like to exchange an item, please contact our customer service team first.
Exchange availability depends on product inventory and the circumstances of the request.
In some situations, the most efficient solution may be to return the original item and place a new order.
12. Refunds for Purchases Made on Third-Party Marketplaces
CHYANMOO products may also be sold through third-party marketplaces such as Amazon, Wayfair, and Walmart.
If your purchase was made through a third-party marketplace, the applicable marketplace's return and refund procedures may apply.
Please initiate your return through the platform where your original purchase was completed.
For purchases made directly through CHYANMOO.com, this Return & Refund Policy applies.
13. Contact Us
If you have any questions about a return, refund, damaged item, replacement, or after-sales service, please contact us.
Brand: CHYANMOO
Company Name: HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED
Customer Support Email: support@chyanmoo.com
Customer Support Phone: +1 (803) 599-6933
Registered Address:
610 Nathan Rd Rooms 1318-19, 13/F, Hollywood Plaza,
Mong Kok, Kowloon
Hong Kong
U.S. Return Address:
22712 Commerce Center Ct
Sterling, VA 20166
United States