Shipping policy
Shipping & Delivery Policy
1. Shipping Area & Costs
We provide FREE SHIPPING on all orders shipped within the contiguous United States.
Please note that we currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- P.O. Boxes
- APO/FPO addresses
Due to the size and weight of our furniture products, some orders may require special handling.
Most products are shipped from our U.S. fulfillment warehouses located in California or New York.
2. Order Processing & Delivery Time
We work hard to process and deliver your order as quickly as possible.
Order Cut-off Time:
5:00 PM (ET), Monday – Friday
Processing Time:
1–5 business days (Monday – Friday)
Estimated Transit Time:
5–10 business days (Monday – Friday), depending on your location.
Delivery times may vary due to:
- Carrier schedules
- Weather conditions
- Holidays
- Destination location
- Other circumstances outside our control
Please note that delivery dates are estimates and are not guaranteed.
3. Shipment Tracking
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow 24–48 hours for tracking information to become active after the carrier receives the package.
For large furniture items, your order may arrive in multiple packages and packages may be delivered separately.
4. Receiving Your Order
Because our products are large furniture items, please inspect all packages carefully when they arrive.
If possible, please keep the original packaging until you have confirmed that the product is complete and free from damage.
5. Order Cancellation
Orders may be canceled before shipment for a full refund to the original payment method.
Once an order has been shipped, cancellation requests will be treated according to our Return & Refund Policy.
To request a cancellation, please contact:
6. Damaged or Defective Items
Although we carefully package our products, damage may occasionally occur during transportation.
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Photos of the damaged product
- Photos of the original packaging
- Shipping label photos
Our customer support team will review your request and provide an appropriate solution, including replacement parts, replacement products, or other available options.
We will respond within 1–2 business days after receiving complete information.
7. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@chyanmoo.com
Phone: +1 (803) 599-6933
CHYANMOO
Operated by:
HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED
Registered Address: 610 Nathan Rd Rooms 1318-19, 13/F, Hollywood Plaza,
Mong Kok, Kowloon, Hong Kong
U.S. Return Address: 22712 Commerce Center Ct,
Sterling, VA 20166,
United States