Privacy policy

Privacy Policy

This Privacy Policy describes how CHYANMOO, operated by HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED ("CHYANMOO", "we", "us", or "our"), collects, uses, and protects personal information when you visit CHYANMOO.com, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect information necessary to provide our services.

Device and Usage Information

This may include:

  • IP address
  • Browser type and version
  • Device information
  • Time zone
  • Cookie information
  • Pages and products viewed
  • Search activity
  • Referring website
  • Interaction with our website

Order and Customer Information

When you place an order or contact us, we may collect:

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order information
  • Transaction information
  • Payment-related information necessary to process your purchase

Payment information is processed through authorized payment providers and secure payment systems.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Respond to customer service inquiries
  • Handle returns, refunds, and replacement requests
  • Prevent fraud and unauthorized transactions
  • Improve our website and shopping experience
  • Communicate with customers regarding products, services, or promotions where permitted
  • Comply with applicable legal and regulatory requirements

3. Secure Transactions

We take reasonable measures to protect personal and financial information.

Sensitive information transmitted through our website is protected using secure technologies, including SSL/TLS encryption.

We do not directly store complete payment card credentials on our own website servers. Payment information is processed through authorized payment gateways and service providers.

4. Sharing of Personal Information

We may share information with service providers when reasonably necessary to operate our business.

These may include:

  • Payment processors
  • E-commerce platform providers
  • Shipping carriers
  • Warehousing and fulfillment providers
  • Customer service providers
  • Analytics providers
  • Marketing and advertising service providers
  • Fraud prevention providers

We do not disclose personal information to unrelated third parties simply for their own independent marketing purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant shopping experiences

You may manage cookies through your browser settings or available website privacy controls.

Disabling certain cookies may affect some website functions.

6. Marketing Communications

Where permitted, we may send marketing communications such as product updates, offers, and promotional information.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Transactional communications relating to your orders may still be sent when necessary.

7. Customer Images and Content

We will not use customer-submitted personal photos or other identifiable customer content for advertising purposes without appropriate permission where consent is required.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Maintain transaction records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Meet accounting, tax, and legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to request:

  • Access
  • Correction
  • Deletion
  • Restriction of certain processing
  • Information about how your data is used

To submit a privacy request, please contact:

support@chyanmoo.com

We may need to verify your identity before processing certain requests.

10. Third-Party Services

Our website may contain links to third-party services or platforms.

Their privacy practices are governed by their own privacy policies. CHYANMOO is not responsible for the privacy practices of independent third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, services, legal requirements, or privacy practices.

The latest version will always be published on this page.

12. Contact Information

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Brand: CHYANMOO
Company Name: HONGKONG KAIDUN INTERNATIONAL TRADING CO., LIMITED
Registered Address: 610 Nathan Rd Rooms 1318-19, 13/F, Hollywood Plaza,
Mong Kok, Kowloon, Hong Kong
Email: support@chyanmoo.com
Phone: +1 (803) 599-6933